Name Adventures, Part III
Series: What's in a Name?
Part II
I have been working for the Engineering Computer Network for several months now. That job is another story. However, the name adventure that I had at my job is not another story. I worked there for about a month. Everything was going perfectly fine. One day, however, I was unable to log into the database to work on anything. I inquired about the problem. We looked into the list of users allowed into the database. There I was:
shauvon.g.mc.gill
The extra dot after 'mc' makes the G in my last name capitalized. We didn't understand why I wasn't allowed into the database. Finally, the guy in charge of whatever opened a command prompt program and looked me up. There I was:
shauron.g.mcgill
"Wait, what?
There was absolutely no reason why it would have switched. I hadn't sent in any forms or anything recently. I hadn't done anything that would have caused them to change my name. However, there it was:
shauron.g.mcgill
"Hold on. What?" It's not every day that a computer starts mis-pronouncing your name.
"I'll go ahead and put you in the list, and you'll have to send an email to the ITAP (information technology at Purdue) helpdesk and request that they fix it," the guy in charge of whatever said.
Someone, somewhere saw my name written on something and decided that Purdue's student information, the information that we painstakingly registered two years ago when I signed up to go to Purdue, was wrong. Someone somewhere saw my name scribbled on a piece of paper and trusted that over Purdue's officially registered student information.
"This letter looks a little like an 'R.' I'll just go ahead and fix it in the computer." The person probably thought.
"This student will be so happy that the information in the computer is finally corrected after two years of being wrong."
Anyway, I sent off an email to ITAP asking them to change it back to shauvon.g.mc.gill. I like it that way. It has all the dots in the right places, not an 'r' to be found, and it's actually spelled right. Those are all good features. Here's the email I got back:
Hello Shauron G Mcgill,
You contacted the ITaP Customer Service Center 49-44000 itap@purdue.edu Stewart Center G65 about:
Incorrect name change
Your case is HD0000000108910. Please make sure this number is in the subject line of all correspondence regarding this case.
Thank you,
ITaP Customer Service Center 49-44000 itap@purdue.edu Stewart Center G65
Ok, great. I'll let Shauron know when I see him. A few days later, I got this email:
Hello Shauron G Mcgill,
Information for the directory comes from Personnel or the Registrar. It appears that your student information has the correct name, but your employee data superceded that with the incorrect name. You will need to contact the business office in your department to have this fixed in the employee information.
Please make sure your case number is in the subject line of all correspondence regarding this issue.
Thank you,
ITaP Mailhub Team
Attachment1 : Attachment3 : Attachment2 : Attachment4 :
"Your information comes from people or other people. However, we don't feel like doing anything about it, so go talk to someone else." Great, thanks. Anyway, for some reason, my name was fixed, sort of. It became:
shauvon.g.mcgill
Whatever, it's missing the extra dot that makes my last name correct, but it's not a big deal. I was just glad to be Shauvon again. I got this message:
Hello Shauron G Mcgill,
We believe that your issue, Case # HD0000000108910 , about Incorrect name change, has been resolved or escalated to an external support partner.
If you agree that this issue has been resolved or escalated externally, please reply to this message, adding the word "closed" to the body of the email.
If you feel this issue is not complete, please reply to this message, adding the word "reopen" to the body of the email and explaining why and we will re-open your case.
If you choose to do neither, then this case will automatically close in 15 days.
Thank you,
ITaP Mailhub Team
It's like they don't even read their own emails. I didn't want to confuse them by giving them another problem to redirect to someone else, so I just left it at that. A week or so later, I got this email:
Hello Shauron G Mcgill,
You are important to us!
Please click on the link below to complete our survey. This information will help us evaluate our service for continued improvement. Your Purdue Career Account login and password will give you access to the survey.
(link to the survey)
Thank you, ITaP Mailhub Team
Here's their survey, with the answers that I submitted:
